Ability @ Work Archives

What to do when the Affordable Care Act (ACA) Impacts Case Settlements:
The Benefits of an Accessibility-Focused Case Evaluation

A White Paper by Michael Fiore

One of the likely unintended consequences of the Affordable Care Act (ACA) is that Special Need Trusts (SNT’s) may be impacted due to settlement criteria that can be based on past, present, and future medical needs.

Read the White Paper

Teleseminars on Disability, Diversity, and the Changing Workforce. One hour of learning that can change the way that you think.

Tech Update: Read an article about the implications of 32-bit and 64-bit processors for Assistive Technology Solutions.

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711 Relay Service

The Federal Communications Commission (FCC) has adopted use of the 711 dialing code for access to Telecommunications Relay Services (TRS). TRS permits persons with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other device to call persons without such a disability.

Making A Relay Call

If you want to call someone using this relay service, use your TTY or telephone, dial 711, and you will automatically be connected to a TRS operator. If you’re a TRS user traveling out of state and want to make a call, there is no longer a need to learn the state’s TRS provider’s telephone number. Just dial 711. It’s fast, functional, and free.

The 711 code is not just for use by persons with disabilities. Both voice and TRS users can initiate a call from any telephone, anywhere in the United States , without having to remember and dial a seven or ten-digit access number. For persons who have been using TRS for years, the convenience of dialing three digits is obvious.

711 dialing access does not work for Video Relay Service (VRS) or IP Relay calls, because such calls are initiated through the Internet. Hearing persons initiating a VRS or IP Relay call may do so by calling a provider’s 800 number.

Dialing 711 From A Private Branch Exchange (PBX)

FCC rules require all telephone companies, including wireline, wireless, payphone providers, that operate private branch exchanges (PBXs) to implement three-digit 711 dialing for access to TRS. A PBX is a private telephone system within an organization that switches calls between internal users and allows users to share a certain number of external phone lines. PBX operators are required to modify their equipment to enable 711 dialing to ensure that everyone benefits from abbreviated dialing and consumers have easy access to TRS.


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